About us

SECURE PAYMENT

 
PayPal 

You can pay with PayPal even without a registered PayPal account. 
When you use PayPal, you can pay with Visa, MasterCard, American Express or your PayPal account. Every PayPal payment is followed by a confirmation email. 

It's completely free to pay with PayPal in any currancy you prefer Swedish kronor or euro, whether you are using a linked card or your account balance.

www.paypal.com


Shop securely online

Your personal online security is very important for us. To ensure that your purchases at fredmansur.se is safe, Fredmans Ur uses a Secure Socket Layers (SSL), an industry standard for the transmission of information via the web. For security reasons, we do not store any customer payment information in our database.


Taxes and fees

For all goods delivered to consumers within the European Union the 25% VAT is included.
Goods delivered outside European Union are not subject for VAT, and are sold without VAT.
If you are interested in getting a tax refund please read more about our Tax Free service.
Goods sold to Norway do not include 25% VAT, buyer pays Norwegian VAT when receives shipment.


We reserve the right for incorrect prices and ev. price increases beyond our control. Furthermore, we reserve the right to refuse a purchase when we suspect a fraudulent, altered status or other eactions that we are unable to control or predict.

 

DELIVERY

Fredmans Ur offers ships to all countries within Europe, incl. all European Union countries, Norway, Åland (Finland), Russia etc. 

All orders within Europe over 170 EUR are sent free of charge.
For safety reasons we send all orders as a tracked delivery with Swedish Post Service, which means that you as a customer will be able to track your order and receive the order only if you can verify you identity with ID document.


Fredman Ur reserves the right not to deliver the goods if there is a mispricing, if item has been discontinued from the range, or if we suspect fa raud.

Order confirmation is sent automatically via e-mail immediately after your order. Once your package is delivered, you will get information about the consignment number and where you can pick-up it.

Delivery time is normally within 1 to 5 working days depending on the payment confirmation and stock availability. After the item has left our warehouse we have no possibility to make changes to the order.

Working hours. All orders are shipped between 10:00 and 18:00 Monday to Friday with the exception of Swedish public holidays.
 

RETURNS

Return Policy (only for orders within Sweden)


In accordance with the Swedish Law of Distance Selling, we offer a possibility to return the order within 14 days from the day you received the good. Before you wish to return the item, you are requested to contact our customer service at sales@fredmansur.se. Returns are applicable on all orders processed in Sweden, for all other order only exchange is applicable.

For more information on returns and conditions which should be fullfilled to be able to return the good, please visit the Swedish version of Fredmans Ur website.


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