Fredmans Ur offers ships to all countries within Europe, incl. all European Union countries, Norway, Åland (Finland), Russia etc.
All orders within Europe over 170 EUR are sent free of charge. For safety reasons we send all orders as a tracked delivery with ID verification, which means that you as a customer will be able to track your order and receive the order only if you can verify you identity with your ID document.
Fredman Ur reserves the right not to deliver the goods if there is a mispricing, if item has been discontinued from the range, or if we suspect fa raud.
Order confirmation is sent automatically via e-mail immediately after your order. Once your package is delivered, you will get information about the consignment number and where you can pick-up it.
Delivery time is normally within 1 to 5 working days depending on the payment confirmation and stock availability. After the item has left our warehouse we have no possibility to make changes to the order.
Working hours. All orders are shipped between 12:00 and 16:00 Monday to Friday with the exception of Swedish public holidays.
Complaint (only for orders within Sweden)
According to the Consumer Purchase Act, you as a buyer have the right to make a complaint for up to three years from the time of purchase, and the product must be complained about within a reasonable time from the time the defect was discovered.
More information about the right to make a complaint can be found on the Swedish Consumer Agency's website www.konsumentverket.se.
Return Policy (only for orders within Sweden)
In accordance with the Swedish Law of Distance Selling, we offer a possibility to return the order within 14 days from the day you received the good. Before you wish to return the item, you are requested to contact our customer service at firstname.lastname@example.org. Returns are applicable on all orders processed in Sweden, for all other order only exchange is applicable.
For more information on returns and conditions which should be fulfilled to be able to return the good, please visit the Swedish version of Fredmans Ur website.